AVP/Tower Lead - Order To Cash - BPO

Title : AVP - Order to cash tower lead

Candidate expectation :

- Strong domain knowledge in end to end O2C

- Strong communication and client management skills

- Someone who is a driver in transformation and drive strategies

- Someone that is leaning towards a solution oriented approach in handling internal and external stakeholders

Tools : Oracle knowledge

Roles and Responsibilities :

- OTC (Order to Cash) tower delivery operations

- Managing seamless operations delivery meeting SLAs and KPIs

- Handle Stake holders at Senior level.

- Identify operation improvement and transformation scope and act as transformation agent