AVP - Technology & Operations

Responsible for looking after the complete operations and technology implementation of Company COE. Incumbent would be responsible for:

- Assisting the Head of strategy & operations in complete business planning and budgeting for the organization.

- Managing complete organization MIS and analytics to ensure organization is performing at the desired levels.

- Building and strengthening governance mechanism to ensure improved tracking and performance measurement

- Supporting in the process of managing communications with various internal and external stakeholders.

- Managing a broad portfolio of technologies across the company.

What I Bring to the Job What Will Make Me Successful

Business Planning: Support formulation of business strategy by collecting data from various sources and analyzing current internal and market trends, including:

- Sales Forecasting/planning

- Preparation of Budgets

- Proposing cost management initiatives

- Financial modelling across all new initiatives

Functional & Business Expertise -

Problem solving & Analytical Skills -

Communication -

Relationship Management - Business Plan / Budget accuracy and timelines

- Buy-in from stakeholders on the plan

MIS and Performance analysis:

- Support comprehensive MIS for tracking of MOS and support strategy to achieve the same

- Provide Management Information System Support to the senior management of CoE

- Carry our detail trend analysis to support decision making Functional & Business Expertise

Problem solving & Analytical Skills -

Result Orientation - Timely Availability of MIS with key highlights

- Implementation and tracking of CoE initiatives

- Quality of insights - to support decision making

- Design and deploy operations MOS measurement and tracking

Governance & Compliance:

- Build and strengthen governance mechanism supporting business reviews through insightful analytics.

- Ensure Compliance requirements from the regulator and provide clarifications where required to act as an interface on regulatory compliance

Functional & Business Expertise

Problem solving & Analytical Skills

Result Orientation

Communication - Quality of analytics

- Number of compliance issues recorded

Technology:

- Develop, implement and maintain the Learning Management System and support technology development / sourcing for all functions

- Identify & prioritize opportunities for service improvement on a continuous basis, and drive their implementation

- Evaluate different business needs, to carry out testing and launch of new technology lead initiatives.

- Gather knowledge of technology Developments and products in the market. Functional & Business Expertise

Result Orientation

Communication - Buy-in from stakeholders

- Smooth implementation of new technology initiatives

Program Management:

- Review operations of the business on a regular basis and support decision making

- Coordinating cross functional meetings and interaction with the board.

- Ensure all the project related deliverables / special requests are tracked and status updates are published on time as per the agreed format, frequency and quality. Result Orientation

Communication

Relationship Management - Smooth operations

- Buy-in from stakeholders to updates shared

Job Specifications:

Minimum Education: MBA for a Tier 1 institute. Should have a Computer Sciences / Engineering Background

Minimum/Specific Experience- Overall experience of 12-15 years in handing Technology, Operations and Analytics

Should have experience of leading large scale technology transformation or experience of working in a startup and managing the whole technology portfolio

Should have managed a team of senior managers

Competencies -

ESSENTIALLY -

- Functional & Business Expertise - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment; Is aware about the current and future trends and uses the same to formulate strategy and initiatives; Keeps track of financial implications / opportunities

- Problem solving & Analytical Skills - Uses logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; uses facts and figures to make decisions; proactively looks at any possible problem that may come up and takes measures to mitigate risk

Result Orientation Passionate about the overall business; Knows what results are important and focuses resources to achieve them; Focuses on details and execution; takes initiative to drive results

TO EXCEL -

Communication- Is able to articulate his/ her views verbally as well as in writing so as to best convey the message to the intended audience and achieve desired outcomes; Develops Rapport; Encourages open lines of communication;

Relationship Management Gains clear commitment agreement from others by persuading, convincing and negotiating. Makes effective use of laid out processes to influence and persuade others; promotes ideas on behalf of oneself or others;