jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
19/12 Ashish
Director at Antrors HR Solutions

Views:3474 Applications:622 Rec. Actions:Recruiter Actions:88

AVP/Senior Manager - International Operations - International Background Verification - APAC Region (12-18 yrs)

Mumbai Job Code: 1021316

Role : - AVP / Sr.Manager - International Operations ( APAC Region) ( International Background Verification)

Location - Mumbai

Role :

The primary responsibility for the position is to manage about 100 to 400+ people, will have extensive interaction with clients from APAC Region / other client facing teams and will be responsible for building the credibility of the team and self. Candidate must work on building and maintaining a high performance team maintains very high aspirations in terms of quality, productivity and accuracy.

Roles and Responsibility:

- Responsible for the end-to-end operations delivery for the verification and Crim team

- Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations

- Be part of SLA discussion and ensure adherence to SLAs and improve operational performance

- Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc

- Provide coaching and feedback to team members to enable them to improve their performance

- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements

- Drive reward and recognition activity on the floor

- Client management

- Ensure compliance with internal policies and procedures, external regulations and information security standards

- Liaise with sales and solution design team to grow the account in similar lines of business

- Create a workforce requirement plan for the engagement when the team is growing and future business is expected

- Hold appraisal for the Process leaders and Team leaders in the Hierarchy.

Education Qualifications & Work Experience:

- PG / MBA / Graduate with min 12+ Years of overall experience out of which minimum 4 years of team handling experience.

- Prior Experience of Managing International Background Operations

- Client Interaction Experience

- Must have experience in working with a background screening company handling US geography

- Must have exposure to Criminal background check process

- Knowledge of basic State and FCRA (Fair Credit Reporting Act) rules and its application to Criminal background check process will be an added advantage

- Must have acute problem solving skills, consensus building and influencing skills and a strong analytical capability.

- Excellent organizational skills, attention to detail and flexibility as well as the ability to work effectively with global cross-functional teams in a fast-paced environment.

- Excellent process management skills including process design and improvement (basic awareness of lean, continuous improvement concepts)

- Must possess excellent written and verbal English communication skills.

- Must be a team player and also should be target oriented & Leadership Skills & Team Management

- Willing to Work in Australia Shifts

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.