About the Role: - Own NPS (Net Promoter Score) for the company i.e. make sure that a reseller never drops off - Coordinate across multiple functions (Operations, Supply, Marketing, Product) internally to get the best experience for our resellers - Map reseller related processes and identify process gaps. Do a root cause analysis of reseller issues and provide sustainable solution to operational teams - Proactively identify potential reseller issues and drive mitigation measures - Lead the reseller support function for customer returns and customer refusal products. Forecasting reseller Issues and plan capacity accordingly - Uses various forms of communication, conducts audits and check performance level to achieve expectations on SLA parameters/production - Responsible for production, quality & crisis management for the teams, analyze volume trends, track and report productivity metrics - Develop robust metrics that communicate the performance of the group across multiple dimensions What we look for: - MBA/B. Tech. from a premier institute (IIT/IIM/ISB) - 3+ yrs of experience in e-commerce industry (fashion industry preferred) - Strong Analytical and Problem solving skills - Startup Cultural Fit: willingness to learn, to innovate, to take initiative, to think beyond conventional dogma, ability to work in a flat organisation. - Excellent written and verbal communication skills - Empathetic approach towards user - Hustler i.e. one who can go to any lengths to get the job done - Proven track record of finding innovative solutions to business problems

Bangalore

AVP/Senior - Customer Experience - eCommerce - IIT/IIM/ISB 

AVP/Senior - Customer Experience - eCommerce - IIT/IIM/ISB  ,Job Description for AVP/Senior - Customer Experience - eCommerce - IIT/IIM/ISB  in The Hiring Story in  Bangalore for (3-6) years of experience. Apply Now!

Job Description for AVP/Senior - Customer Experience - eCommerce - IIT/IIM/ISB  in The Hiring Story in  Bangalore for (3-6) years of experience. Apply Now!