We are only looking diversity candidates (Females Only).

Job Description :

- Delivering end-to-end contact center digital transformation projects for global clients

- Running consulting engagements

- Building curated transformation solutions for prospective and existing clients

- Market research across best-in class practices, contact center demands, evolving trends etc.

- Manage end to end pre-sales activities for digital transformation identify opportunity, pitch the right digital solution, solution building, business case creation etc.

- Developing and creating collateral, new capabilities working closely with cross-function teams (internal and external)

- Understand client digital transformation needs & consult/provide customized solutions, develop business case

- Well versed with process diagnostics, due-diligence, blueprinting activities etc. and savvy with PowerPoint and Excel

- Understand, propose and pitch the key levers/differentiators to new/existing customers for transformation journey

- Participation in special / strategic projects from time to time

- Excel in developing strong client dialogue, across all levels

- Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices

- Experience in CX transformation opportunity identification, solutioning, comparative studies keeping in mind customer effort reduction, improve straight through processing

- Exposure to contact center economics through improved channel containment, right channeling methodology etc.

Qualifications :

- Minimum academic qualification : MBA (preferred), College Graduates (15 Years) basis our specific role requirement, education proofs to be submitted at the time of joining/offers

- System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet and web-based applications)

- Language proficiency (English)

- Good/ Excellent

- Black Belt Certified

- Should possess good analytical skills, communication and negotiation skills.

- Excellent knowledge of Excel, Word, Power point & Minitab.

- Well versed with digital platforms across tools, technologies, automation, analytics etc.

- Strong team player who thrives when working in a fast paced, high energy and project oriented environment and accustomed to driving outcomes

- Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable

- Flexible and capable of domestic and international travel

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