AVP - Section Head - Banking Operations - Wealth/Remittance

We are hiring for Top European bank.

Role: Section Head (AVP)- Banking Operations Wealth/Remittance

Main responsibilities:

OVERALL RESPONSIBILITIES:

Oversee - Client Remittance- and - Client Loans and Deposit- teams, to adopt efficient processes; deliver good client service experience and client satisfaction and adhere to regulatory compliance procedures and policies.

1) Review BKOP operational procedures, workflow, identify opportunities to innovate, control potential Operational Risk areas and improvements / changes to enhance productivity and efficiency.

2) Continually develop and build teams to be adaptable and efficient in line with being client-focused, strengthening of risk-control awareness and delivering goals to meet operational objectives / strategy.

3) Participate actively in the review, implementation and update of new products, legal, compliance and regulatory changes, review workflow, update procedures, communicate to staff and arrange relevant training for staff.

4) Engage I.T. and relevant stakeholders to deliver operational improvement projects. Plan resources and participate in general I.T. projects and bank initiatives/ projects that would impact BKOP.

5) Review preventive control measures for effectiveness in controlling/eliminating potential operational risk. Review operational incidents/complaints and escalate accordingly to Head of Regional Operations.

6) Review BKOP monthly/quarterly statistics, analyze the activities and trends, and highlight anomalies and exceptions.

7) Review outstanding and exception items, monitor and ensure relevant teams do follow-up to close case.

8) Participate in BCP documentation/drills and plan BKOP resources for BCP exercises.

9) Set objectives for staff, conduct performance appraisals, assess staff competencies and review job descriptions. Qualifications : Graduate or equivalent