10/04 Naini Arora
Recruitment Manager at Firstcall HResource Pvt Ltd

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AVP - SCM/Order Management Operations - Telecom Domain - BPO/KPO (12-20 yrs)

Chennai/Kolkata Job Code: 559927

Looking for the candidates for one of the largest BPO/ KPO

Location: Chennai/ Kolkatta

Industry preferred: BPO/ KPO

Exp: 12yrs+

CTC best in the industry

Team Management: Minimum 500 - 700 people

- Looking for the candidates having exposure to handling global telecom clients and should have some exposure to working into SCM/ MDM/ Category management/ order management

- Creates the scorecard for the engagement and ensure flow down for the team, in order to align the team with the engagement objectives

- Anchors the key internal and external governance meetings, Monitors adherence to engagement in order to sustain delivery predictability

- Oversees and manages the day to day operations delivery by Operations team (consisting of Managers, Team Leads, Specialists and Team members) and ensuring deliverables and SLAs towards the client are met.

- Oversees resource deployment across all processes for the engagement (Team Size, Span, Shift Utilization, Skill sets, technology rollout) in order ensure budget & pricing assumptions compliance.

- Conducts periodic reviews with Operations Managers and drives corrective action where required in order to ensure delivery predictability. Prepare and publish MIS and other information needed for both internal and external stakeholders either at given frequency or pro-actively based on project requirements.

- Signs off on the service quality plan including the quality control, assurance, and improvement in order to create a comprehensive quality program for the engagement

Firstcall HResource Pvt Ltd

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Women-friendly workplace:

Maternity and Paternity Benefits

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