Posted By
Hemasri
Associate Consultant - Talent Acquisition at AVTAR Career Creators
Last Login: 30 January 2020
572
JOB VIEWS
41
APPLICATIONS
2
RECRUITER ACTIONS
Posted in
Banking & Finance
Job Code
487239
JOB PURPOSE :
This role is responsible for Service management including Work allocation, Management; Governance and Escalation management & Operations risk management
KEY RESPONSIBILITIES :
- Define, document and provide governance over the standard product catalogue for which the Reporting team is accountable
- Provide day-to-day delivery management to the reporting teams.
- Deliver on commitments both on external and internal reporting requirements
- Proactively lead and build relationship with Group teams as well as country finance organization and key stakeholders.
- Build domain expertise within team for Capital reporting aspects
- Oversee the management of key risks and issues and drive resolution
- Comply, Monitor, Validate and Report all Key Performance Indicators within the overall service delivery framework. This includes identification, measurement, monitoring and control of all thresholds set as part of Governance Framework of the bank
- Provide guidance / support to Projects to drive strategic solution in-line with the business needs
- Manage multiple projects / Drive Project planning, Resource planning & hiring
People / Resource Management :
- Build, manage, coach, develop and engage a team of high performing individuals.
Process and Service Management :
- Identify opportunities to remove process waste, engage in standardisation of various reporting packs and encourage, drive and support automation initiatives thereby reduce / remove the non-value adds in the process.
- Establish robust control and governance on the process
- Drive productivity and achieve cost efficiencies through continuous improvement initiatives.
- Drive a culture to capture appropriate metrics for tracking actual hours/ standard hours/ errors etc
- Ensure detailed documentation and it is up to date for all processes
Targets and Budgets :
- Ownership of the assigned budget and management of across the reporting team
- Ensure all queries for submitted reports are reverted within timelines.
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Posted By
Hemasri
Associate Consultant - Talent Acquisition at AVTAR Career Creators
Last Login: 30 January 2020
572
JOB VIEWS
41
APPLICATIONS
2
RECRUITER ACTIONS
Posted in
Banking & Finance
Job Code
487239