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Managing Director at Edge In Asia Recruitment Private Limited
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AVP - Quality Management - Banking Process - BPO (12-16 yrs)
Our client is global MNC who are managing processes across industries. They are hiring for AVP- Quality Management for banking process.
Some of the key responsibilities will include :
- Maintain the quality standards for all transactions for a global banking client.
- Maintain quality management standards and improve quality framework
- Set up and update processes to meet client's expectation.
- Driving continuous improvement projects across the process.
- Up to date with latest developments in process improvement and train the team.
- Lead and manage transaction quality team.
To be eligible for this role you will require :
- 12+ years of relevant experience working in BPO/financial services with strong understanding of global banking processes.
- Experience in leading quality and training teams for banking transaction quality.
- Strong stakeholder management, problem solving and multi tasking skills.
- Six Sigma Certification will be a plus.
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