AVP - Quality - Blackbelt - BPO

Designation : AVP Quality ( Black Belt Certified)

Location : NOIDA / Gurgaon

Experience : 12y+

Salary - 20-25L all inclusive

Position Summary:

- To support multiple LoB's in strategic development and deployment of the Continuous Improvement program.

- Work closely with leadership to strengthen areas of engagement, leveraging and mentoring Black Belts in execution of initiatives.

Responsibilities:

- Support the quality and process improvement program.

- 12+ years of work experience with at least 5-6 years of relevant experience in the off shoring industry (BPO/KPO/LPO)

- Six Sigma Black Belt certified (Mandatory)

- Should have been in a Black Belt role for at least 4 years.

- Strong analytical, problem solving and project management skills

- Work with multiple stakeholders.

- Find application opportunities for Six Sigma and Lean breakthrough strategy and tools, both internal and external

- Coach and mentor Black Belts on improvement initiatives, provide expertise in quantitative techniques, and ensure rigorous and timely completion of projects.

- Setup and refine metrics as an ongoing activity

- Experience in process redesign is desirable

- Reporting to Quality Leader

Knowledge and Skills Required:

- Black Belt Certification in Six Sigma/LEAN, Black belt certification preferred.

- Prior experience in Black Belt coaching/mentoring

- Prior experience in developing Quality roadmap for multiple stakeholders/LoB's

- Expert knowledge of techniques, concepts, and tools of process improvement/redesign

- Proficient in quantitative six sigma tools such as Minitab, JMP, etc.

- Proficient in tools used in support of office and project management (e.g., MS Office, Outlook, MS Project, Excel, PowerPoint)

- Awareness of geographical cultural issues

- Must have excellent oral and written communication skills

- Demonstrate the ability to facilitate, negotiate and influence when working with teams and projects as well as business decisions

Education and Relevant Experience:

- Degree level or equivalent in any stream

- Experience in Quality role - Black Belt Certified

- Experience in driving high impact projects through cross functional teams

- Experience in driving change management initiatives

- Open to working across multiple locations

Please share your profile ASAP with details on current and expected salary and the Notice Period required