AVP - Process Re-engineering/Business Transformation/Process Automation - Six Sigma - BPO/KPO - IIT/IIM/ISB

AVP Six Sigma Process Reengineering / Business Transformation / Process Automation (IIT / IIM, ISB, etc) for a Global MNC.

Job Description :

The successful candidate will be a key member of the Continuous Improvement team, which is responsible for driving initiatives that directly impact the customer experience globally. The ideal candidate will have project/program management experience and will own and execute projects and programs. The role will focus on continuous improvement program delivery.

The candidate will have a proven record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover.

Responsibilities will include:

- Define the direction for the program and gain consensus and clear alignment at all levels as appropriate.

- Scope and deliver complex, business critical programs with end-to-end program's strategy and roadmap.

- Define business and systems requirements working with internal and external customers.

- Interact with cross-disciplinary and cross functional teams to design the program's standard operational procedures, processes and technical requirements.

- Define, prioritize and plan the projects that need to be implemented to execute on the process and technical requirements.

- Define and execute the project plan from design to release, securing resources, and running implementation

- Schedule, secure resources and manage cross functional teams to deliver to these projects.

- Monitor the execution and ensure the delivery of projects is to an appropriate level of quality, ensuring the overall integrity of the program.

- Monitor the program's overall progress; anticipate risks, resolve issues and initiate corrective action as appropriate.

- Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed.

- Track delivery against program objectives and implement proposals to improve program services.

- Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables.

- Support partner teams to refine processes and increase efficiency in line with program objectives.

- Provide program progress reporting on a regular basis.

- Where applicable, manage and oversee third party contributions to the program.

- End to end responsibility for the program's execution and success.

- Scale existing programs to expand coverage of services to additional domestic and international locations.

- Ideate and drive strategic change across the broader team.

Desired Candidate Profile :

- MBA from a top Business School like IIMs, FMS, XLRI, ISB, etc. with 7 - 12 years of relevant work experience with min of 3 - 5 years in driving large scale programs / projects in Continuous Improvement / Business Transformations / Process Automations using Six Sigma / Lean Methodologies. Should be currently working at a Senior Manager / AVP level in a Global MNC.

- Demonstrated experience and success at leading cross functional complex Business Transformation / CI programs and validated ability to influence and lead without direct management authority.

- Outstanding speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others.

- Team leader/people management experience.

- Ability to communicate effectively across a multitude of platforms with remote team members, as well as stakeholders at multiple levels within the organization.

- Comfortable challenging the status quo and questioning existing practices.

- Ability to quickly adapt to changing priorities and generate creative solutions in a rapidly changing environment.

- Able to synthesize data and analytics to formulate sound program objectives and goals.

- Develop change processes associated with program rollout and ongoing support.

- PRINCE2/PMP Certification.

- Experience in process improvement using Lean and Kaizen methods.

- Goal driven and target orientated whilst able to step back and look at the bigger picture.

- Demonstrate the ability to handle ambiguity, and a preparedness to take on what is necessary to get things done.

- Experience working in a software development environment.

- Intuitive understanding of a superior versus inferior customer experiences, with ability to assess the situation and identify solutions to improve/fix.

- Background in Customer Service operations.

Interested candidates can call us @ 040-40101210/11.