AVP - Process Quality - Securities/Broking House

- Digitalization & redesigning of various process leading to increase in efficiency.

- Re-engineer back office process which can lead to cost saving and improvement in agent productivity

- Drive multiple projects in customer service domain which can lead to cost saving & further contribute to top line and improvement in service levels.

- Improve Customer & Partner satisfaction scores through effective action planning and execution in collaboration with various departments

- Root Cause Analysis and action planning for problem areas.

- Deploy multiple initiatives to drive customer centricity across organization

- Execute management projects from time to time.

- Design processes and Quality Management System for various departments

- Identify and execute process improvement projects, drive financial results

- Facilitate training & certification of employees in quality tools; BPM & Six Sigma

- Conduct and coordinate internal & external Process audits

- Promoting cross-functional & cross-business transfer of best practices

- Drive implementation of systems & procedures; executing written procedures for process control designed to assure that the products adhere to quality parameters

- Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team member