AVP - Operations - Healthcare KPO

Leading US Based Healthcare KPO is hiring for AVP Operations

Designation:- AVP Operations

Reports :- VP

Job Location:-Chennai

Role:-

- Handling Medical coding,and Billing Team.

- Heading the Transitions team.

- Revenue & Cost

- Production Management

- Transition Support

- Handling a team of staffs including coders, team leaders, assistant managers and trainers

- Process Improvements

- Project Managemen

- SPOC between Operations, Technology, Training, Recruitment and Finance.

- Activity planning, contingency planning, devising policies and framework to ensure smooth operations

- Monitoring and managing client feedback and customer escalations.

- Staffing, succession planning, training and cross training plan creation

- Mapping clients requirements and coordinating in transitioning and implementing processes

Criteria:- Candidates experience in medical coding operations can apply.