Senior Recruitment Consultant at Totlrpo Solutions
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AVP - Operations - BPO (12-20 yrs)
Job Description :
- Establish deep relationship with key client stakeholders and understand and address customer pain points and vision
- Understand different processes of the customer across markets and geographies - identify opportunities to drive synergies and cost out from consolidation, standardization, continuous improvement, transformation and bench marking across all centers. Own the road map.
- Own the standard process design and control environment, push back on unwarranted deviations from the standard
- Drive a culture of continuous risk assessment, mitigation and appropriate customer communication
- Review the E2E Metrics and identify risks, opportunities
- Partner with customer and transformation leader in defining and driving the OTC Operations agenda .
- Bring in the latest best practices from different accounts to DAN
- Mentor operations team in implementing process improvements
- Provide direction and coaching to the operations team to align to customer goals and deliver on commitments consistently
- Proactively share success stories with the client organization and G.
- Graduate/Post Graduate in Commerce or MBA with 12 years in the F&A domain
- Prior experience in the BPO Industry with driving operational experience
- In-depth end to end process knowledge ( Credit, Billing, Cash Applications, Collections and Disputes Management
- Proven ability to Identify opportunities and drive standardization, Continuous improvement and productivity
- Excellent Communication, Presentation and Influencing Skills
- Creative thinking/innovative mind-set/solution orientation
- Ability to foresee risks, be proactive and predictive while developing risk mitigation plans
- Ability to build impactful customer relationships and drive collaborative behavior and work across levels within G and Customer Org
- Aware of the latest trends and technology developments in the OTC domain.
Only Female Candidates.