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20/07 Bhanupriya
Senior Recruitment Consultant at Totlrpo Solutions

Views:444 Applications:66 Rec. Actions:Recruiter Actions:24

AVP - Operations - BPO (12-20 yrs)

Delhi NCR/Hyderabad Job Code: 952960

Job Description :

- Establish deep relationship with key client stakeholders and understand and address customer pain points and vision

- Understand different processes of the customer across markets and geographies - identify opportunities to drive synergies and cost out from consolidation, standardization, continuous improvement, transformation and bench marking across all centers. Own the road map.

- Own the standard process design and control environment, push back on unwarranted deviations from the standard

- Drive a culture of continuous risk assessment, mitigation and appropriate customer communication

- Review the E2E Metrics and identify risks, opportunities

- Partner with customer and transformation leader in defining and driving the OTC Operations agenda .

- Bring in the latest best practices from different accounts to DAN

- Mentor operations team in implementing process improvements

- Provide direction and coaching to the operations team to align to customer goals and deliver on commitments consistently

- Proactively share success stories with the client organization and G.

- Graduate/Post Graduate in Commerce or MBA with 12 years in the F&A domain

- Prior experience in the BPO Industry with driving operational experience

- In-depth end to end process knowledge ( Credit, Billing, Cash Applications, Collections and Disputes Management

- Proven ability to Identify opportunities and drive standardization, Continuous improvement and productivity

- Excellent Communication, Presentation and Influencing Skills

- Creative thinking/innovative mind-set/solution orientation

- Ability to foresee risks, be proactive and predictive while developing risk mitigation plans

- Ability to build impactful customer relationships and drive collaborative behavior and work across levels within G and Customer Org

- Aware of the latest trends and technology developments in the OTC domain.

Only Female Candidates.

Women-friendly workplace:

Maternity and Paternity Benefits

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