Responsibilities :

Business :

- To lead a city level ops team

- Should be able to design and execute functioning of fulfillment center having capabilities of processing 50000+ consumer orders for Fresh Produce

- Should be able to design process for inward, sorting, picking, packing, and dispatch with a 12 hr TAT

- Should plan and lead ops scale up to the tune of 50X within 6 months

- Should take control of all key matrices related to fill rate, on-time delivery, SLA compliance, inventory, etc

- Should design tight measureable control matrix around inventory, customer NPS in respect to fulfillment as per agreed SLAs

- To own the entire fulfillment process, simplify & optimize them continuously.

- Simplify complex operational structure and prepare SOPs

- Implement new initiatives to improve the performance on the operational metrics and deliver revenue impact

- Should focus on Process Improvement, operational excellence, cost reduction strategies, customer experience

- Design and execute fast paced e-commerce ops model

Training & Excellence :

- Responsible for leading a team of more than 500 direct/ indirect reportees across functions at FC

- Build a sustainable talent pipeline in line with workforce planning.

- Foster high potential talent development.

- Manage team performance and motivation in a highly competitive market

Collaboration and Coaching :

- Collaborate with other functions to achieve business objectives.

- Responsible for providing market feedback to the management and help drive decision making.

Requirements :

- Can think frugal

- Should have firsthand experience of high volume e-commerce ops

- Should be able to visualize integration of Tech with Ops to have smooth ops at a scale

- Strong Supply Chain understanding.

- Data analytics and forecasting.

- Supply chain/fulfillment ops experience for 4-6 years.

- Entrepreneurial, Extrovert. Willing to get hands dirty.

- An MBA and BTech degree from a Tier1 institute

- Knowledge of fruits, vegetables is an added advantage

- Interest in solving puzzles

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