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AVP - Operations (8-10 yrs)

Gurgaon/Gurugram Job Code: 830512

- Lead the operations team (Voice and Non Voice), to ensure smooth business as usual and better efficiency and productivity of the team

- Manage operations regulatory changes, enhance the customer experience processes and regulate the policy issuance for both offline and Online

- Manage a tele calling team, define targets, SLA's and metrics to ensure optimum productivity

- Align operations to the business needs and partner's business and Set, manage and monitor financial budgets and operational SLAs using defined metrics

- Manage quality control and operational risks and providing regular updates and dashboards to management and partners on state of affairs and conducting trainings with respective team across as needed

- Ability to prioritize and manage effectively across many competing and concurrent tasks and to manage multiple geographies and understand the cultural nuances

- Ability to manage through indirect authority and matrix organization structures

- Strong knowledge to work with various functions like sales, customer relationship managers, HR, Training, Risk and Compliance, solutions and practice to get the work done

- Coordinate with internal stakeholders to ensure smooth running of operations

- Ensure all documentation is completed and submitted to insurers in a timely manner

Apply If You Have:

- MBA/bachelor's degree from premium institute

- Relevant 8 - 10 years of work experience relevant in Insurance Industry and excellent knowledge of Motor / Life / Health, LTC and Annuities products - across New Business, Policy Administration and Claims functions

- Excellent operating skills- People management, Client management and managing basic hygiene operations

- Sound knowledge of various digital technologies in the marketexample RPA, AI, NLP and ML- Having implemented one / few of these will be a plus

Women-friendly workplace:

Maternity and Paternity Benefits

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