AVP/Manager - KYC Customer Due Diligence - Training

Key roles and responsibilities include:

- Single point of contact for all KYC related activities for both internal and external clients.

- For the assigned Global Banking Coverage Sector, responsibility for the gathering of information required to complete Customer Due Diligence (CDD) activities via direct client contact, in the context of Renewal and Remediation driven activities.

- Ensure all CDD requests and activities that impact and involve Coverage are resolved within agreed timeframes, that the request and work-flow pipeline is optimized, priorities identified early and issues escalated accordingly.

- Develop a detailed understanding of the CDD functions, system, process, policies and procedures in order to advise the Coverage and Clients.

- Develop strong working relationship with Coverage, KYC Services and external clients and ensure open communication, transparency and expectations managed appropriately at all times.

- Own the resolution of client and business escalations, effectively managing stakeholder expectation at all times

- Highlight problems/blockages and use initiative to suggest ideas to change and improve processes.

- Strong emphasis on the maintenance of an effective and rigid control environment ensuring quality is never compromised.

- Requirement to provide accurate / regular status updates to the business in terms of on-boarding requests and other related issues / events.

- Adhering to service level agreements and metric requirements at all times