AVP - KYC Operations - BPO/ITeS

What are we looking for?

We are looking for individuals who have the following skillset:

- Ability to establish strong client relationship

- Ability to handle disputes

- Risk management

- Ability to meet deadlines

- Thought leadership

Roles and Responsibilities:

- In this role you are required to identify and assess complex problems for area of responsibility

- You will need to create solutions in situations which requires an in-depth analysis/evaluation of variable factors

- This will require alignment to strategic direction set by senior management when establishing near-term goals

- Your primary interaction will be with senior management at a client and/or within our team, involving matters that may require acceptance of an alternate approach

- Some latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignments

- You will need to flag risks to clients and internal stakeholders and propose action plans where needed

- You will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value

- Decisions that you make in this role will have a major day to day impact on area of responsibility

- You will be managing medium - large sized teams and/or work efforts at a client or within our team

- You would require transformation mindset and eye for identifying automation/process improvement opportunities.

Please note this role may require you to work in rotational shifts.