Pls note Job Stability will be the foremost screening criterion

We are looking for a AVP - IT (Service Desk ) with our client with a global presence based at Gurgaon.

JOB DETAILS

Job Location : Gurgaon

Department : Information Technology - Enterprise Operations Support (EOS)

Education : Bachelors degree in IT, Advanced system and software engineering Courses or degrees

Experience : 8-10 years of experience in managing IT infrastruture

Must have worked in large hetrogeneous IT Environment, Supported large IT infrastructure in ITES (BPO & BFSI)

Certification : CCNA, MCSE, CCNP etc

CTC : 20 L - 30 L ( Hike will be based on your current CTC)

Working Conditions : 24X7, 5 days

Technical Skills :

Familiar with CISCO LAN/WAN, Telecom, Dialers, Iseries, Server administration etc.

Familiar with Noble (Dialer), Iseries

The Opportunity

1. The AVP -EOS is responsible for managing the IT Infrastructure support, Helpdesk, and the Network Operations Center (NOC).

2. Manage the operations of the enterprise infrastructure e.g. Data Centre/Network/Security systems/Messaging, service desks, servers.etc

3. Defines and oversees the Desktop activities across all sites including our US and Central American entities

4. Drive ITIL functions: Incident, Problem, Capacity and Configuration management for Enterprise

5. Ensure business alignment as well as high quality delivery for all support functions in India for the Enterprise

6. Develop robust disaster recovery plan for the data / redundancies in servers/network etc.

7. Identify, measure, and analyze key performance metrics for technical support

If the above role excites you, Kindly share your updated resume with the below mentioned details -

Current Location :

Ok for Shifts ( 24X7 ):

Ed Qualification with College :

Is your PG degree regular:

Total Exp :

Exp in Supporting large IT infrastructure in ITES (BPO & BFSI), Pls share details :

Number of Employee Strength of your current Organization :

Exp in Service Desk Management in BPO set up :

Familiar with CISCO LAN/WAN, Telecom, Dialers, Iseries, Server administration (Pls share details briefly) :

Familiar with Noble (Dialer), Iseries :

Current Direct Reports (Team) :

Current Organization :

Current Desgn ( Years) :

Hierarchy in Your current Company :

Current Gross CTC :

Expected CTC :

Notice Period :

DOB :

We would appreciate some good references for this position who is eligible and looking for change, in case you decide not to go ahead with this opportunity.

Thanks in advance. We look forward to hearing from you.

Please feel free to connect for any further clarifications.

Ruchika Bhardwaj

Team Workoid

+91 99711-53531

http://in.linkedin.com/in/ruchikab

http://www.iimjobs.com/r/93-ruchika-bhardwaj

http://www.naukri.com/recruiters/ruchikaworkoid

www.workoid.in

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