AVP - Insurance Product Manager

Job Title/Designation:

AVP Role-Insurance Product Manager

Employment Type:

Full Time, Permanent

Job Description:

The Financial Services for Insurance Product Manager is responsible for managing the technology strategy for a portfolio of Insurance products, utilized across Operations. The role will leverage knowledge of domain and technology, working as a bridge between TfO teams and business stakeholders including Offering and Capability Leads, Client Account teams and Sales teams.

- Develop a product strategy, product roadmap and year out release plans for Products used by Operations Service Delivery teams for Insurance customers

- Demonstrate Insurance Domain Knowledge and leverage the same in roadmapping , building, strategizing software products for insurance and provide solutions to internal, external, green field customers.

- Conduct market research to develop a market-wide understanding of Operations client and Service Delivery user challenges and requirements

- Provide thought leadership and sales support, differentiating our competitive position while ensuring ongoing alignment with the global market, the industry and Operations programs

- Work with stakeholders in Insurance Operations and TfO to determine business needs, requirements and priorities

- Leverage tech partnerships and the wider Ecosystem to provide software products to meet Insurance Operations needs, utilizing the new product enablement framework

- Drive self-service product information by developing and enhancing presentations, positioning and demonstrations, targeting multiple stakeholders

- Apply Product Management Principles to execute Product Development, Enhancement, Marketability, Saleability, Sustenance Strategy

- Following methodologies and the Pragmatic Institute framework, the goals will be achieved leveraging global network, working together and openly sharing ideas, knowledge and resources.

Strategize and Focus

- Develop the Product vision and Positioning

- Create alignment with Insurance Offering strategy to ensure roadmaps reflect these priorities

- Ensure there is a crisp and compelling Value Proposition in place, including applicable references to Insurance Operations offerings and expertise

- Conduct market research to develop a market-wide understanding of comparable vendor products

- Identify disruptions in the industry that are causing customers to spend in this space

- Assess new technology shifts and industry direction and propose alignment

- Optimize impact of software strategy across the broader ecosystem

- Covert Product Strategies to Business Plans for execution involving Profitability

- Asses the Current landscape of Tools and Products for the group and recommend buy, build or Partnership possibilities as per corporate or strategic fitment

Execute and Build

- Work with stakeholders in Insurance Operations and TfO to determine business needs, requirements and priorities

- Liaise with key sales, mobilization, and delivery representatives to ensure during the sales processes we are soliciting feedback and identifying enhancements that ensure market relevancy and investment case achievement

- Oversee periodic refresh of Products based on the Product Roadmap, to ensure they capture recent engagement learning and innovation from across Operations /

- Build User and Buyer Personas and socialize with the teams to enable implementation

- Review product backlogs and guide Product Owners to ensure requirements are prioritized based on business/market evidence

- Determine, elaborate, drive value out of planned product releases for personas and market with the available timelines and resources

- Ensure proper integration of relevant products or assets across Operations

- Ensure IP protection(s) are in place (working with our IP counsel and Global Services (AGS) to protect and patent our unique and differentiated IP and assets

Market and Compete

- Carve out distinctive competencies or USP of the product to ensure marketability

- Achieve brand and product recognition in Insurance Operations

- Develop Cost Models and Pricing Packages to compete with other internal and external products in Insurance Space

- Work with Marketing to ensure appropriate branding and GTM strategies

- Engage with Customers, Potentials, Evaluators for pilots, POCs, Evaluations or Refresh of the Product versions

- Identify and Evaluate Opportunities as per the Product Positioning

- Align Market Problems with Features and Benefits/Outcomes of the features and prioritize accordingly

- Analyse and Record User/Customer/Client Experience of the products and create Feedback Loops into Product Backlog

- Worked in Agile Methodology and conversant with quirks as well as positives of Agile

- Experience in launching/acquiring new products/offerings/creating solutions, in Insurance domain and sub domains namely Individual , P&C, Employee Benefits, Retirement Services.

- Expert in executive presentations, client orals, and online presentations targeting multiple stakeholders

- Experience in building Collaterals, Product Management Artefacts for supporting Sales, Marketing to increase the Marketability of Insurance Products and Solutions

- Worked in End to End PDD in any or multiple roles as a Product Manager, Product Owner, Solutions Architect, Marketing Manager, Development Manager, Quality Manager, Support Manager or Transformation Manager

- Experience influencing indirect associates/Vendors/Suppliers for operational success

- Possess Financial modelling skills and able to articulate and convince Sponsors on the Return on Investment on the product roadmap

- Excellent demonstrable Oral and Written communication skills and a Functional and Technical knack to be able to brainstorm and articulate to senior level Insurance executives as well as customers and vendors

- Hands on technology implementation experience as business analyst / architect

- Familiarity with TfO core technology solutions and functions

- Ability to create detailed and succinct presentations with supporting documentation to detail the strategy, and communicate to both technology and account management

Certifications or Credentials supporting Product Management, Marketing

- 8+ years of Core Insurance / Business Analysis experience, managing complex solution projects

- 4+ Years of Experience as a Product Manager/Product Owner

- Previous experience working with off-shore teams

- Experience at working with client and account leads

- Preferred experience working with Operations and supporting technology teams (e.g. delivery factories, sales teams, TSDMs etc.)

- Insurance Industry experience