AVP - Human Resources - BPO/KPO/ITES

We are driving a Leadership role with one of our client in ITES / KPO / BPO Industry.

Role: AVP HR

Location: Gurgaon

Experience: 12 to 15 Years (At Least 5 Years Experience working in BPO / KPO / ITES)

Education Qualification: Full Time MBA / PGDBA in Human Resource.

Job Description:

- Provide Management, Leadership & direction to the HR Staff

- Talent acquisition and management, PMS

- Structure competitive compensation & benefits packages, and measure their success

- Learning and development, interventions, performance evaluation

- Re-engineer processes to ensure maximum efficiency

- Drive the HR strategy and people plan. Align to business goals

- Plan & implement HR budgets

- Ensure compliance with legal regulations and company policies and best practices

- Analyze the effectiveness of HR operations and policies

- Prepare reports for Management using business metrics and KPIs

Key Skills:

- Strategic HR, HR Operations, Employee Relations, Talent Acquisition, Grievance Handling, Process Implementation

- Ability to connect with Industry peers, outside recruitment consultants to achieve desired results

- Ability to take pressure & deliver

- Familiarity with use of data and statistics to solve real-world HR problems