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18/05 Suneet Sureka
Recruitment Consultant at SmartServices

Views:3003 Applications:258 Rec. Actions:Recruiter Actions:65

AVP - HR Business Partner - BPO (12-19 yrs)

Bangalore Job Code: 218963

Manage entire VOICE based Contact Center Portfolio approx 2500+ FTE's working across US / UK / Australian shifts from Mulitiple Sites in India

UK Shift Timings:


- Analytics and Reporting: HR issues,opportunities, development plans and achievements within agree formats and timescales.

- Business Solutions : Evaluates key business trends, Creates solutions/approaches, Drives the solutions to desired outcomes and continuously monitors its effectiveness.

- Employee governance and welfare : Monitors compliance to labor laws across geographies and ensures adherence IN ORDER to drive compliance

- Employee engagement : Provide feedback from the ground (employee pulse) to COEs, participate and influence in org level engagement activities in order to drive engagement at org level and across the units consistently.

- Employee Development : Designs and drives the Employee development initiatives (like high performer development, succession planning, competency development, promotion/progression etc) to align to business outcomes.

- Compensation & benefits management : Creates unit specific Reward schemes to drive the reward philosophy. Designs ROI measures for the reward programs, continuously mentors its effectiveness and takes corrective action where required.

- Performance Management : Drives the performance management system to align to business needs in addition to people needs.

- Deployment : Evaluates the challenges inherent in the emerging business need and proposes alternatives/solutions to the GHRM. Translates the talent pipeline strategy into actionable approach for his unit by getting into details of skill requirements - numbers, competencies, domain etc IN ORDER to assist the unit in coming up with a effective staffing solution

- Employee Assimilation : Laterals - Meets and address them at the location he works out of. Communicates with them through online chats post 3 months of joining to check assimilation.

Experience Required : Senior Level (overall 12+ yrs work exp with 8+ Years Relevant Experience)

Looking at people who can join in max 45 days

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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