AVP - Hospitality/Food Delivery/eCommerce Operations - ITeS/BPO

AVP - Hospitality / Food Delivery / eCommerce Operations - (ITeS / BPO/KPO)

Role : AVP - Hospitality / Food Delivery / eCommerce Operations - ITeS / BPO

Location : Hyderabad

JOB DESCRIPTION :

- Managing Live order issues including liaison with Customers, Restaurants and Couriers - Cancelling Orders, Late Orders, Missing Items, Quality of Food etc.

- Back office will include Menu Curation, Logo creation, Delivery area adjustment, Full rebrand (Name/logo/menu change)

- Responsible for setting up new delivery and exceed service level targets and KPIs

- Build client relationships and understand their requirements/expectations; analyze client inputs and feedback effectively and translate them into service enhancements

- Identify areas for process improvement / efficiency, and drive process enhancements through implementation of various levers such as BPR, RPA etc.

- Work closely with various teams including solutions, sales teams and marketing to generate additional business

- Provide critical domain inputs in the bid management process

- Launch new offerings and manage marketing campaigns

- Demonstrate operational excellence, business acumen, thought leadership, and change management skills

QUALIFICATIONS :

- Postgraduate with 10+ years of post-qualification experience in handling similar roles in business process management/shared services organizations

- Must have prior experience of independently manage transitions and setting-up new accounts/workstreams