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24/11 Ruchika Bhardwaj
Managing Partner/Founder at Workoid Consultants

Views:2460 Applications:101 Rec. Actions:Recruiter Actions:54

AVP - Global Quality Assurance (8-15 yrs)

Delhi/NCR Job Code: 177491

We are looking for a Assistant Vice President- Global Quality Assurance with our client with a Global Presence based at Gurgaon.

Job Details :

Location : Gurgaon

CTC : 20 L - 28 L (Excl Variable)

Department : Program and Process Management

Role : M3

Education : Graduate

Experience : 8+ yrs, At least 5 years experience in Quality/Process Excellence

Shift : 12 noon -9 pm, 5 days working,


ASQ CQM/OE certification/Lean Six Sigma Black Belt Certified. Implementation experience in COPC Gold Standard Deployment /eSCM SP V2.0

Technical Skills :

Very strong analytical skills, change management & program management skills; Experience applying Speech Analytics technology . Experience driving Automation/Systemic QA processes Program/Change Management experience in enabling a culture of Consumer Experience in Operations processes

PC Skills

MS Office, creating high impact business presentations/ storyboarding skills


Reporting to the Director, Global Quality, this position will lead the Quality Assurance function for all applicable geographies including - U.S., India & Costa Rica. Responsibilities include Managing the global IO QA function & driving the global QA vision, formulating QA deployment strategies, planning & managing support functions and conformance to defined quality standards.


1. Develop and implement quality management strategy and plans, including resource, systems, timescales, financial budgets,to support, contribute, and integrate with the organization's annual business plan and long term strategy. Lead and relate to diverse Global QA team to meet critical time-sensitive goals. (20%)

2. Monitor & report performance according to business established quality standards. Provide feedback to support business coaching/feedback efforts. Develop, maintain & audit QA policy, procedures & processes. Possess comfort and confidence in interacting positively with Sr Mgmt stakeholders. (20%)

3. Integrate new technologies, specifically Speech Analytics & Automation/Systemic QA tools such as SAS, to evolve the scope and impact of the QA department. (20%)

4. Evolve the QC role, while also supporting development of team members into roles needed to further vision and impact of QA, specifically Data Analysts, Process Specialists, et al. (10%)

5. Develop & drive a robust interaction model with key business partners with a view to achieve balanced and collaborative decisions that impact business quality strategy & performance. (10%)

6. Mgmt of direct reports # 3-4 (20%)

If the above role excites you, Kindly share your updated resume with the below mentioned details -

Ok with Shifts (12 Noon - 9 pm ) :
Current Location :
Ed Qualification :
Exp in Global Quality ( Pls specify Years and Regions) :
Certifications ( Pls share details with Year) :
Domains worked in ( F& A, BFSI, Travel,Collections etc. Pls specify in details)
Exp in Automation/Systemic QA processes (Pls share details) :
Current Organization :
Current Desgn :
Current Gross CTC :
Monthly Take Home :
Expected CTC :
Notice Period :

We look forward to hearing from you.

Please feel free to connect for any further clarifications.

The client's preference is for Local candodates only. -

Ruchika Bhardwaj
Team Workoid

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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