Purpose of the profile :

Shift Timing - Shift Timings: 8 PM to 5 AM IST / 9 PM to 6 AM IST

The main function of the role is :

- Account for the day-to-day management of a functional/oversight team(s) and manage daily service delivery and production activities performed by staff.

- Work in conjunction with individuals on the team as well as other Shared Service teams/COE- s, outsource locations, Client Operations and other business units to ensure seamless processing according to the fund's policies, to ensure NAV/yield accuracy and that all SLAs are met.

- As well as, Work collaboratively with teams and management across the organization on various projects, oversight, committees, KPIs, etc.

Roles & Responsible :

- Act as the primary contact and key escalation point for operational issues, as well as provide technical expertise to resolve daily problems.

- Manage and escalate issues related to BU Shared Services and COE's.

- Manage departments overtime budget effectively, indirectly responsible for other department budget matters.

- Ensure appropriate records of daily and monthly activities are kept.

- Assist with compliance/fiduciary reviews, controls, and audits as needed.

- Establish and maintain files, including highly confidential and sensitive information, which pertains to clients and division/corporate operations, as well as short/long-term strategies, budgets, etc.

- Assess impacts of regulatory changes.

- Identify and implement consistent operational best practices.

- Organize Shared Service internal meetings and compiles related documentation, assisting with the coordination and development of the agenda and may attend meetings to record notes and action items.

- Coordinate the implementation of new funds, systems and processes as well as assists with client conversions and other client projects.

- Train, develop and motivate new staff, as well as complete performance appraisals.

- Provide staffing recommendations by interviewing new personnel and making effective hiring decisions.

- Serve on committees and help define and implement new company initiatives.

- Provide coaching and development opportunities to staff, participate in individual on-going training and development.

- Has accountability and responsibility for completing and delivering PPRs on time.

- Make effective recommendations to hire, discipline, control work and terminate employment.

- Make effective recommendations for promotions, salary increases and bonuses.

- During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.

- Perform other duties as assigned.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.