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Mancer Consulting Services
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AVP - F&A Operations - BPO (10-12 yrs)
Key Roles and Responsibilities
- Flawless execution on Operational deliverables through a robust operational and controls/compliance framework
- Drive lean/six sigma, best practices framework, case studies, benchmarking for making processes more efficient and effective
- Actively engage with customers to understand and address customer pain points
- Provide direction and coaching to the operations team for delivery of goals, promote a learning culture and build a strong team
- Align to customer goals and deliver on commitments consistently
- Ability to foresee risks, be proactive and predictive while developing mitigation plans
- Ability to build impactful customer relationship; enhance Net Promoter Score
Essential
- Graduate/Post Graduate in Commerce or CA with 10 years in the F&A domain
- Prior Operations experience in the BPO Industry
- Experience in leading large teams
- Transitions experience
Kindly share your resume on harsh@mancerconsulting.com
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