AVP - Employee Database Management Delivery - HR Shared Services

AVP - HRO EDM (Employee Database Management) Delivery

Job Profile:

Human Resource graduate/Post Graduate with relevant delivery & transformation experience with a sound knowledge of all Core HR/ Work Force Data Administration (WFDA) processes starting from Hire to Retire. Expected to work on strict deadlines, in a high-pressure business environment while being a good team player. Prior HR delivery or HR Consulting experience in the IT/BPO Industry across clients while driving transformation is mandatory. Should be open to work in different time zones as per the business requirement.

Required Skills and Experience: HR Shared Services :

- Excellent Communication Skills (written, verbal) and Stakeholder/Client Relationship Management Skills

- Experience with Full-Life Cycle of Hire to Retire (Globally - primarily for US/Canada/UK/APAC/LATAM geographies)

- Hands on experience with various HCM platforms (SuccessFactors, WorkDay, Ticketing tools)

- Expert level Knowledge of various HR Processes (Examples - Separation process, W2, Benefits, Payroll, Onboarding, Position Management).

Key Responsibilities : 

- Provide end to end process and policy expertise/input to future state Global and Local design for all Global Workforce Data Admin (WFDA) processes including Onboarding, Job & Personal data changes, Transfers, Global Mobility, Exit Management etc.

- Provide leading practices, Industry benchmarks and process design considerations incorporating build to operate efficiency design principles

- Provide leading input for technology configuration (Cloud HRIS - Workday/Success Factors) and assist in identifying gaps and matching automation opportunities

- Provide inputs and participation in end to end process scenarios development and testing for Cloud HRIS

- Create and maintain Job Aids, Global and Local Work Instructions and help train Service delivery teams

- Participate in Global/Local client calls, lead full dress rehearsal preparations before Go Live, provide Hypercare support during Go Live

- Provide input to the creation of a Global Quality Framework with quantified measurement criteria's in alignment with client/contractual needs

- Participate and lead continuous process improvement agenda and share Innovative practices resulting in measurable client value creation

- Own and manage all process escalations, while working with Global Service delivery teams