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Partner at Joy Of Growing People Solutions
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AVP/DVP - Collection Strategy - BFS (8-15 yrs)
Job Description :
- Build and navigate the collection strategy for a large consumer finance portfolio to minimize delinquencies, achieve targets and control costs
- Mentor, train and lead a team of in house Tele-collection agents and manage the external collection agencies
- Analyse Collection efficiency and formulate plans for implementing collection efficiency
- Ensure adherence to Standard Operating Procedures and legal compliance
- Review escalated customer complaints and methods of resolution, conflict and crisis management
- Monitor and keep a close track of Collection Costs in accordance with budget
- Analyse and provide inputs to Credit & Sales teams on emerging trends, patterns in customer behaviour, collections performance across the region
- 8+ years' experience in Debt collections in a large Bank / NBFC / Fintech setup
- Excellent Communication and presentation skills
- Analytical mindset with Good grip on data crunching and spreadsheets
- Ability to partner and grow the relationships with external agencies
- Ability to drive a large in house team of Tele-Agents
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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