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08/12 Priti Goyal
Founder at Serving Skill

Views:1447 Applications:323 Rec. Actions:Recruiter Actions:16

AVP/DVP - Automation & Service Excellence - Life Insurance (10-16 yrs)

Mumbai Job Code: 1347751

AVP/DVP - Automation & Service Excellence

- To successfully lead and govern the automation initiatives for Fin Ops, Service and customer Service operations function along with process improvement(s) & controls & governance monitoring thereby enhancing service delivery & overall customer experience.

Key Responsibilities :

Responsibilities :


- To undertake innovative methods of process improvement(s) and launch projects enabling efficiency and enhanced customer experience

- To train & govern Operations BAU Managers on projects delivery and ensure the project timelines are met

- To undertake reviews through structured dashboards /reports to ensure timely and accurate project delivery

- Collaborate with Stakeholders (including users) to ensure accurate requirements are picked; appropriate prioritization is done and timely delivery is achieved.

- To undertake projects on Unclaimed, Bank/Suspense Recon, Bank account validations & Control reports for fin ops & service and ensure service delivery is met at all times

- To enforce project performance and governance in a consistent manner across the core operations function

Internal:

- To manage specific reviews and document key decisions w.r.t Automation projects in MPMs and other related forums

- To govern process for Scope, Risk, Quality, Team management with respect to the IT vendors involved in collections & other service delivery functions

- To conduct information security risk assessment wrt to function / processes and implement mitigation controls for third party aggregators


Specific Authorities(Financial & Non Financial)

Financial:

- Approval on PO and Invoices based on designation mentioned in finance entitlement grid

Non-Financial:

- Approve changes to solution(s) facilitating IT governance (PM tool)

- Approve process changes within the Policy/Customer Service Operations verticals

- Sign off on new system developments in conjunction with Core Operations vertical heads

Key Performance:

Job Requirements:

Qualifications Graduate or MBA with relevant domain (Life Insurance) experience and functional skill set of project management

Experience 10 to 12 years in Life Insurance vertical & have the know-how of managing project management for IT project delivery experience and worked in a role involving team management & process improvement

Functional Competencies:

- Ability to develop & manage large Processes

- Understand technical aspects of technology and system development including UAT approach & data management

- Bent towards Digitization, Automation, IT Infra and applications

- Project Management & process understanding & training

Behavioral Competencies:

- Business Acumen

- Collaboration

- Customer Centricity

- Execution Excellence

- Key Interactions

- Internal Nature or purpose of interaction

- All Operations and Support Functions

- Regular publishing of status of key project deliverable to all the Ops function heads

- Facilitating business through process improvements and enhancing partner satisfaction

Technology - Regular publishing of improvement KPI values to function head along with key project updates

External Nature or purpose of interaction

Vendors - Facilitate interaction with the vendor during discovery and implementation stages of the enterprise project

Partners - Liaising with Technology Partners to implementation of governance solutions

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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