Managing Director at Search Light Consulting
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AVP - Digital Transformations - Black Belt - BPO (12-18 yrs)
AVP Digital Transformations (Blackbelt) - MNC BPO (females preferred)
- Identity, lead, manage, mentor or execute process improvement and digitization initiatives for support functions with the objective of eliminating cost, improving Customer experience and Increasing efficiency
- Establish positive working relationships at senior levels with functional heads.
- Zeal to build a culture of continuous improvement and innovation.
- Flexibility and initiative in achieving the desired outcome
- Coach, guide and support team to achieve team, department and strategic objectives.
- Manage and execute as per plan key cross functional cross geography organizational initiatives.
- Flexibility to use data driven, process driven , or Creativity based approach to problem solving (or) opportunity identification
- Support idea generation initiative across the support function.
- Design and facilitate problem solving workshops / kaizen events / design sprints.
- Explore opportunities for high impacting transformation initiatives i.e. RPA/AI deployment, Contact avoidance/elimination/deflection etc.
- Support end to end deployment of Intelligent Automation (IA)by identifying opportunities, documenting requirements and support deployment.
Key Performance Indicators :
- Value delivered through projects in support functions
- Automation identification and deployment support
- Project Management and Process Improvement
- Facilitating change
- Facilitate Idea generation and idea management.
- Supporting training delivery as required
Qualification & Experience :
- MBA with 14+ years of work experience and currently working in a global MNC driving Digital Transformations. Should be working as a Senior Manager / AVP Grade.
- LSS Black Belt Certification (or) Management Consulting Experience
- Strong analytical, problem solving, facilitation and project management skills
- Experience in Value Stream Mapping
- Experience in facilitating problem solving workshops / kaizen events / Design sprints.
- Agile Certification
- Design Thinking Certification.
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