AVP - Digital Transformations - Black Belt - BPO

AVP Digital Transformations (Blackbelt) - MNC BPO (females preferred)

- Identity, lead, manage, mentor or execute process improvement and digitization initiatives for support functions with the objective of eliminating cost, improving Customer experience and Increasing efficiency

- Establish positive working relationships at senior levels with functional heads.

- Zeal to build a culture of continuous improvement and innovation.

- Flexibility and initiative in achieving the desired outcome

- Coach, guide and support team to achieve team, department and strategic objectives.

- Manage and execute as per plan key cross functional cross geography organizational initiatives.

- Flexibility to use data driven, process driven , or Creativity based approach to problem solving (or) opportunity identification

- Support idea generation initiative across the support function.

- Design and facilitate problem solving workshops / kaizen events / design sprints.

- Explore opportunities for high impacting transformation initiatives i.e. RPA/AI deployment, Contact avoidance/elimination/deflection etc.

- Support end to end deployment of Intelligent Automation (IA)by identifying opportunities, documenting requirements and support deployment.

Key Performance Indicators :

- Value delivered through projects in support functions

- Automation identification and deployment support

- Project Management and Process Improvement

- Facilitating change

- Facilitate Idea generation and idea management.

- Supporting training delivery as required

Qualification & Experience :

- MBA with 14+ years of work experience and currently working in a global MNC driving Digital Transformations. Should be working as a Senior Manager / AVP Grade.

- LSS Black Belt Certification (or) Management Consulting Experience

- Strong analytical, problem solving, facilitation and project management skills

- Experience in Value Stream Mapping

- Experience in facilitating problem solving workshops / kaizen events / Design sprints.

- Agile Certification

- Design Thinking Certification.