This position offers an opportunity to be part of the Site Management Team within the. They will be dedicated to the Process Advisory (PA) Efforts for the center. A critical component of this role is leading the team and full responsibility for the success of the Program, the identification through validation and implementation of improvement opportunities, covering: process re-engineering, organizational design, innovative solutions like RPA or Machine Learning; development and production of metrics, performance analysis and presentation of finding to all levels of the organization.

Also, the successful candidate will manage the Team of Process Engineers, where activities will include: supporting staff in reaching the program's stated goals, working with Green Belts and Black Belts, supporting managers' efforts to identify and deliver improvements through the application of various tools and methods as well as delivering projects for our business partners to support their improvement needs.

Responsibilities:

The Program Lead is expected to support & coordinate the program efforts

Some of the primary responsibilities will be:

- Leading the Process Advisory program, including managing the PA team, interacting with Pune Site Leads and other management to identify improvement opportunities leading to LSS projects that improve key business processes

- Acting as the Business Process Consultant, Change Champion and Problem Solver, responsible for relationship & demand management.

- Run Diagnostic Reviews identifying improvement potential among business functions as well as secure successful execution of proposed improvements

- Providing analysis of process performance and preparing summations for management, supporting the completion of diagnostic Reviews

- Responsible for knowledge management in the BDC's on process re-engineering, RPA, ML, AI. Train, enable and provide the teams with tools & methods to innovate - by applying design thinking methodology and effective tools and techniques

- Lead, coach and mentor projects covering following topics: process reengineering, process consolidation, organizational alignment and pooling of competencies, identification of opportunities for automations (e.g. RPA - Robotics Process Automations), Machine Learning (ML) and Artificial Intelligence (AI)

- Supporting the identification, development and reporting of critical process performance measures for the entire center

- Strong demand to build-up & offer solution recommendations beyond typical lean six sigma, i.e. RPA, data science and reporting tools

- Strengthen consultancy, engagement building & influencing skills

- Secure technical expertise of data science to grow team's know-how & work with the business as trusted advisor on innovative solutions

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