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30/06 Kirti Singh
Assistant Manager at InfoEdge

Views:422 Applications:86 Rec. Actions:Recruiter Actions:11

AVP - Delivery - Real Estate Tech Platform (13-20 yrs)

Noida Job Code: 1118318

Key Responsibilities:

- Understanding the customer buying journey across the different product verticals and identifying and testing 'metrics that matter' as leading predictors of B2C Sales and Delivery success and outcomes

- Scale existing customer insight processes within to create a cycle of continuous improvement.

- Combining data across different sources (e.g., CRM and sales data) to develop new insights and continuous business excellence.

- Apply strong business analytics skills to synthesize the voice of the customer & business goals

- Analyze complex business problems and issues from scratch using data from internal and external sources to lead the overall planning and forecasting.

- Monitor key performance metrics and use results to help the team increase efficiency and provide a high-quality framework for platform experience.

- Lead overall teams in process compliance, transaction quality & escalation management desk and customer life cycle.

Competencies/Behaviors:

- Strong business acumen with a deep understanding of the customer delivery domain

- Strong problem-solving and organization skills with a proven ability to drive results with minimal supervision

- Excellent communication skills, both oral and written.

- Excellent presentation skills, customer satisfaction skills with, ability to think and execute with minimal supervision

- Skilled in maintaining a cordial relationship with multiple stakeholders, ensuring quality and service norms, thereby achieving customer satisfaction and business retention

- Identification and implementation of Process Improvement initiatives

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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