AVP - Delivery - Real Estate Tech Platform

Key Responsibilities:

- Understanding the customer buying journey across the different product verticals and identifying and testing 'metrics that matter' as leading predictors of B2C Sales and Delivery success and outcomes

- Scale existing customer insight processes within to create a cycle of continuous improvement.

- Combining data across different sources (e.g., CRM and sales data) to develop new insights and continuous business excellence.

- Apply strong business analytics skills to synthesize the voice of the customer & business goals

- Analyze complex business problems and issues from scratch using data from internal and external sources to lead the overall planning and forecasting.

- Monitor key performance metrics and use results to help the team increase efficiency and provide a high-quality framework for platform experience.

- Lead overall teams in process compliance, transaction quality & escalation management desk and customer life cycle.

Competencies/Behaviors:

- Strong business acumen with a deep understanding of the customer delivery domain

- Strong problem-solving and organization skills with a proven ability to drive results with minimal supervision

- Excellent communication skills, both oral and written.

- Excellent presentation skills, customer satisfaction skills with, ability to think and execute with minimal supervision

- Skilled in maintaining a cordial relationship with multiple stakeholders, ensuring quality and service norms, thereby achieving customer satisfaction and business retention

- Identification and implementation of Process Improvement initiatives