CRM Exp.

Delivery Management and Business growth:

- Manage the implementation and delivery of all client and internal projects from Mumbai.

- Ensure efficient and profitable software delivery operations.

- Ensure a good balance between client needs and Organization profitability

- Align with sales and provide the required sales support for aggressive growth

- Ensure quality of delivery meets contractual requirements, legal obligations and organisational policy and procedures.

People Management :

- Lead a group of 150+ highly trained product consultants, operations managers and senior managers (delivery team) and be responsible for ensuring that the team grows and develops its capacity.

- Ensure a cohesive and congenial environment and a highly motivated team while delivering high performance

- Identify and develop leaders for future and ensure effective succession management

- Develop a progressive recruitment, induction, ongoing training and research system to ensure high- quality substance and a capabilities in the entire team

- Plan for optimum resource utilization and synchronize with HR for resource needs

Process Development:

- Contribute to improvements on project management processes and systems

- Identify and Initiate internal projects to ensure efficient delivery operations

- Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level, Program Efficiency and SLAs

Customer/ client Management:

- Build, manage and maintain strong relationships with existing and new customers

- Provide clients with overall account management as well as business consulting, as required

- Implement and manage all parts of the client experience

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