Lead Recruiter at TOTL RPO Solutions
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AVP - Customer Service Operations - BPO (10-22 yrs)
- Graduate with atleast demonstrated ability in leading large BPO teams of approx. 250 + people.
- Prior Customer Management exposure is meaningful
- A keen knack towards problem solving
- New age contact center with the play of digitized businesses with automation and BOT working in the background - players in FinTech scope of world, supporting work in Adwords space, e-commerce businesses etc.
- Managing target driven projects - cross sales/sales and outcome based focused approach, Customer experience and NPS
- Understanding Small Medium Businesses (SMB) Network, combination of digital and sales, combination of digital, sales & customer service
- Preferably from Sales/Customer Experience background - Understands the nuances of e-commerce business
- Understanding domain registration, hosting, shared servers & technical criticalities of these products