AVP - Customer Service - IT

JOBDESCRIPTION:

- To provide optimum service experience to the customers in a consistent manner through timely resolution of issues.

- Ensure regular training of the team to meet service requirements consistently in an effective manner.

- Strict adherence to process Turn Around times and also adhere to commitments made to the client.

SKILLS AND RESPONSIBILITIES :

- Attributes of the right candidate:

- Good communication skills (english speaking/writing/articulation)

- Strong people management and team building skills.

- Strong analytical skills.

- Strong client relationship building skills.

- Strong work ethics.

- Street smartness.

- Strong people management and team building skills