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09/11 HR
Founder at Getsetplaced

Views:362 Applications:105 Rec. Actions:Recruiter Actions:60

AVP - Customer Experience Operations - Payments/Refund (7-11 yrs)

Bangalore Job Code: 1178076

Ecom - AVP - Operations (Payment and Refunds)

As the AVP Refunds your role would focus on (but not stay limited to):

- Providing a customer first refund experience for our enrolled learners

- Build better visibility and adherence to the refund process across new/old learners.

- Setup processes that display and practice the fine balance between maximizing retention and ensuring learner welfare.

- Share learnings and patterns from the refund requests with Program / Tech / Sales etc. with the aim of reducing refund requests.

- Has established process of Payments and Refunds.

- Develop, assess, and implement financial objectives and operational policy.

- Act as key advisor on resource enhancement and operational policy, providing guidance, education, and training.

- Oversee and assist management with annual and capital budgeting, cash flow, financial statements, and allocation.

- Utilize metrics to assess and drive financial performance, ensuring objectives are met.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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