Job Title: AVP - Customer Experience -Lean Digital Transformation Leader - Process &amp; Operational Excellence Function: HiTech (LDT) Level Band: 3 Individual Contributor role Reporting Relationship: VP - Lean Digital Transformation Travel: On need basis Location: Hyderabad Summary of Role/Profile: - Customer Experience -LDT lead will act as a - think tank- to understand and provide thought leadership on customer experience and content moderation domain. Its a role about improving and driving business / operational excellence, process improvement and customer experience . - Customer Experience-LDT Lead will manage the capability creation process end to end from collaborating with business leaders to create the vision to working with multiple teams to develop proof of concepts for the vision and presenting, persuading and execution them with the client environments. - Incubate new ideas and proof of concept solution to create differentiation and drive adoption. Requirements : Education : - Post-Graduation or MBA/Graduate - Lean six sigma BB / MBB certification (Preferably) - 9+ years of expertise in business/process excellence, process improvement and excellent customer facing skills. - Experience in driving operational excellence &amp; process improvement. - Led projects for process improvement, re engineering activities, customer experience. - Should have created &amp; implemented strategies to enhance customer experience. - Improvising lean six sigma processes - Lean six sigma transformation - The role requires excellent communication, presentation and articulation skills.

Hyderabad

AVP - Customer Experience - Lean Digital Transformation - Process & Operational Excellence - BPO 

AVP - Customer Experience - Lean Digital Transformation - Process & Operational Excellence - BPO  ,Job Description for AVP - Customer Experience - Lean Digital Transformation - Process & Operational Excellence - BPO  in Nacre HR Outsourcing in  Hyderabad for (9-12) years of experience. Apply Now!

Job Description for AVP - Customer Experience - Lean Digital Transformation - Process & Operational Excellence - BPO  in Nacre HR Outsourcing in  Hyderabad for (9-12) years of experience. Apply Now!