AVP - Customer Experience - Bank

This will be an All-India job with a team member looking at Service in the designated branches. For this Customer Service team to develop : Service scorecard and key performance vectors to be developed to ensure measurement

- Development of transaction fulfillment metrics for high / low volume

- Developing service scorecards

- Bring the VOC (Voice of Customer) trending to senior management

- Measurement of TAT for all transaction

- Service Process Improvements

Position based with a Pvt Sector Bank in Gurgaon.

Interested candidates please mail your cv at anish@dimensionshrd.com

Anish Handa
9811313687