AVP - Customer Engagement Optimization - Bank (8-12 yrs)
We are hiring a AVP Customer Engagement Optimization for a leading bank
What's expected from you?
As an AVP, we are seeking an experienced analytics candidate who should be able to perform below behaviors in their day to day role:
- Client Obsession - Create client centric analytic solution to business problems. Individual should be able to have a holistic view of multiple businesses and develop analytics solutions accordingly.
- Analytic Project Execution - Own and deliver multiple and complex analytic projects. This would require an understanding of business context, conversion of business problems to formulate analytical methodology, identifying trends and patterns with data
- Stakeholder Management: Experience in stakeholder management across various functions and regions.
- Presentation Skills : Delivering high class presentations to share the thoughts, the solutions or the problem statement to business stakeholders and senior management
- Project Management - Should have skillset to manage project in terms of creating project plan, assigning responsibilities,
- Ability to coach and mentor team.
- Partner Management
Skillset you should possess:
The most important skill that our analyst should possess is their love for data and their eagerness for new challenges & solving new problems. Apart from these, they should also have the following skillset
Basic Qualifications :
- Master's /MCA or Bachelor's degree in Engineering / Technology / computer science from premier institutes with 8-10 years of experience in delivering analytical solutions
- Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form
- Hands-on experience in SQL/Python
- Experience working with large and multiple datasets, data warehouses and ability to pull data using relevant programs and coding.
- Experience in working on Credit Cards and Retail Banking products
- Understating of Cards and Retail PnL
- Should have excellent communication and inter-personal skills
- Strong process/project management skills
- Multiple stake holder management
- Strong team player
- Ability to guide and Mentor Juniors
- Control orientated and Risk awareness
Preferred Qualifications
- Experience in Python programing will be preferred
- Customer Engagement experience would be preferred
- Experience in Tableau would be preferred
- Experience of leading a small team for projects
Other details:
Location: Pune,Bangalore India
Employment: Full Time
Industry: Credit Cards/Retail Banking Products, Financial Services, Banking
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