AVP - Customer Engagement Optimization - Bank

We are hiring a AVP Customer Engagement Optimization for a leading bank

What's expected from you?

As an AVP, we are seeking an experienced analytics candidate who should be able to perform below behaviors in their day to day role:

- Client Obsession - Create client centric analytic solution to business problems. Individual should be able to have a holistic view of multiple businesses and develop analytics solutions accordingly.

- Analytic Project Execution - Own and deliver multiple and complex analytic projects. This would require an understanding of business context, conversion of business problems to formulate analytical methodology, identifying trends and patterns with data

- Stakeholder Management: Experience in stakeholder management across various functions and regions.

- Presentation Skills : Delivering high class presentations to share the thoughts, the solutions or the problem statement to business stakeholders and senior management

- Project Management - Should have skillset to manage project in terms of creating project plan, assigning responsibilities,

- Ability to coach and mentor team.

- Partner Management

Skillset you should possess:

The most important skill that our analyst should possess is their love for data and their eagerness for new challenges & solving new problems. Apart from these, they should also have the following skillset

Basic Qualifications :

- Master's /MCA or Bachelor's degree in Engineering / Technology / computer science from premier institutes with 8-10 years of experience in delivering analytical solutions

- Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form

- Hands-on experience in SQL/Python

- Experience working with large and multiple datasets, data warehouses and ability to pull data using relevant programs and coding.

- Experience in working on Credit Cards and Retail Banking products

- Understating of Cards and Retail PnL

- Should have excellent communication and inter-personal skills

- Strong process/project management skills

- Multiple stake holder management

- Strong team player

- Ability to guide and Mentor Juniors

- Control orientated and Risk awareness

Preferred Qualifications

- Experience in Python programing will be preferred

- Customer Engagement experience would be preferred

- Experience in Tableau would be preferred

- Experience of leading a small team for projects

Other details:

Location: Pune,Bangalore India

Employment: Full Time

Industry: Credit Cards/Retail Banking Products, Financial Services, Banking