AVP- Credit Card Operations - BFSI/FinTech

Key highlights of the role are listed below (purely indicative and not limiting):

- Managing back-office operations (Reversals, refunds, closures, re-activation, credit limit changes, rewards points)

- CIC reporting & disputes management

- Insurance claim management - Credit Card

- Managing Billing, Payments & Auto debit operations

- To process & keep control on daily BAU with no gaps

- Ensuring financial transactions are processed under maker - checker concept within set timelines

- Technology enhancement and process automation

- Meetings with external stakeholders such as bureaus, insurance company, broker, etc., payment processing vendors, NPCI, related to BAU (event based)

- Handling Audit and compliance and fulfilling the requirements.

- Scheduled MIS reporting to Management/ Bank/ Regulators

- Maintaining key information / data / details pertaining to business

- Coordination with the various teams within/outside the department.

- Handling outsourced team / job allocation and ensuring the completion of allocated job

- Keep watch on market informatics and strive for betterment of customer service experience with system/process/policy enhancements.

Applicants should possess the following attributes:

- In-depth knowledge & experience of credit card operations is a must

- Experience and knowledge of VisionPlus

- Strong analytical and decision-making skills

- Customer Orientation

- Communication and Team building skills

- Flexibility in hours of operation

- Professional written and verbal communication and Interpersonal skills

- Ability to communicate well at all levels of the organization

- Good Communication skills

- Collaborative and a team player & should be fast learner

- Knowledge of RBI Regulations