AVP - Operations and Leadership Hiring at Golden Opportunities Pvt Ltd
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AVP - Contact Center Operations - Financial Services (9-16 yrs)
AVP - Contact Center Operations
The role operates within RBWM contact centre.
- The operating conditions for the role are to meet local needs aligned to global objectives by thinking strategically and working in collaboration and partnership across the group.
- To Coach, motivate and lead an experienced, diverse and complex contact centre team to deliver excellent customer service and sales propositions to a wide range of HSBC RBWM local and international customers whilst ensuring the cost effectiveness of the operation
Roles & responsibilities -
- 9+ yrs of relevant experience in financial services and/or call centre operations is required
- Experience in financial products, high volume processing center operations, contact center operations, quality and production management, performance and process engineering
- Prior experience in handling large teams (~100)
- Diversity profiles preferred
- Flexibility to work in shifts
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