Upgrade to Pro Member
AVP - Operations and Leadership Hiring at Golden Opportunities Pvt Ltd
Views:1426 Applications:131 Rec. Actions:Recruiter Actions:5
AVP - Contact Center Operations - Financial Services (9-16 yrs)
AVP - Contact Center Operations
The role operates within RBWM contact centre.
- The operating conditions for the role are to meet local needs aligned to global objectives by thinking strategically and working in collaboration and partnership across the group.
- To Coach, motivate and lead an experienced, diverse and complex contact centre team to deliver excellent customer service and sales propositions to a wide range of HSBC RBWM local and international customers whilst ensuring the cost effectiveness of the operation
Roles & responsibilities -
- 9+ yrs of relevant experience in financial services and/or call centre operations is required
- Experience in financial products, high volume processing center operations, contact center operations, quality and production management, performance and process engineering
- Prior experience in handling large teams (~100)
- Diversity profiles preferred
- Flexibility to work in shifts
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
