AVP - Client Relations - Banking Process

- 15+ years of experience in Custody, Depository, Banking operations, client relationship management role Reports to Head of the Department

- Understand client requirements and work closely with various departments within to ensure the same is met.

- Maintain constant interaction with client to resolve any issues that may arise during the processing of their trade or corporate action transactions

- Supervise managers in providing regular updates to clients on their transactions to ensure they are well aware of transactions carried out on their behalf

- Maintain close communication with operational units to understand any incidents / instances that may influence the quality of customer service.

- Help create flow of events to train and be followed by middle management to ensure client goood will

- Report the required and necessary details regarding Settlement / Corporate Action/ DP Volumes, billing / client account opening to the Top Management