Key Responsibilities :

- Proposing process & content management for the product catalogue and other components on the company website and app.

- Work with various internal teams to help drive tools and process improvements that affect catalogue management workflows.

- Participating in the identification and correction of catalogue errors; investigating catalogue related complaints.

- Resolving problems that appear on the supply chain (warehouse) and help improve inventory management.

- Ensure accuracy and quality of content creation / population done by others.

- Training and mentoring team associates.

- Presenting team and individual reports regarding work received and work performed.

Knowledge and Skill / Qualification Requirements:

- Analytical Skills, Execution management

- 5+ years of relevant experience in the Ecommerce industry.

- Bachelors / Master's degree in any domain.

- Good Communication, MS Excel.

- Minimum 2 years' experience as a manager.

Job Description:

- Identifying possible improvements in the processes you work on and suggesting ways of implementation for the needed changes.

- Handle the day-to-day volumes of the assigned tasks and ensure that the quality standards are met.

- Inform the reporting manager regarding possible quality issues; analyse the situation and recommend corrective actions.

- Taking part in planning, organizing and completing the work assigned.

- Ensuring records are maintained accurately.

- You are expected to extend support hours during a critical event or issue that may need your involvement.

- Flag any updates received from stakeholders on process to the reporting Manager.

- Participate in process related meetings/calls.

- Drive appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.

- Manage stakeholder communication across multiple lines of business on operations, process changes and escalations.

Key Performance Areas:

- Time Taken to catalogue and update products.

- Quality Score maintenance of above 85%

- People Management (leadership, stakeholder management, team management, floor control and retention)

- Formulate, Implement, track career path & Individual Development Plans of each member in the team.

- Metrics Management through regular reviews and delivering specific metric goals against targets. Mentor and guide Associates, Sr. Associates to manage quality, improve process efficiency, conceptualize, design & deliver trainings to the team

- Manage the team and ensure high service delivery and execution.

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