Director at Framework Allies
Views:814 Applications:179 Rec. Actions:Recruiter Actions:32
AVP - Call Center - FinTech/NBFC (10-20 yrs)
Hiring for one of the leading Fintech Company.
Role: AVP - Call Center (Title will be given as per company standards)
Desired Skills & Qualifications :
- 10 - 20 years of work experience in a fast-paced Fin-Tech / Banking / Financial Services / NBFC industry.
- Holds merit in partner integrations, new call centre set up & process expansion
- Understanding of web aggregator business and digital business
- Excellent understanding of P&L
- Excellent communications skills & rapport building across functions
- Excellent understanding of technology CRM, Dialer etc
- Managing multiple business accounts, channel partners
- Managing large team at Head Level
- Provide leadership, expertise direction and guidance to call center operations for customer acquisition
- Managing retention, New Business & Web aggregator business
- Responsible for planning, budgeting, and attaining cost to income & revenue objective
- Accountable for achievement of sales, profit & strategic targets
- Work closely with HR function to recruit, train & develop staff
- Liaising with training and service quality team to ensure training needs are addressed
- Responsible to manage Regulators Compliance & Quality benchmarks
- Market benchmarking - Tracking competitive products & strategies
- Running a scientific sales process by using Data Analytics to create probability models
- Timely planning and executions of campaigns
- Maximize agent sales productivity & efficiency on calls for revenue generation
- Key initiatives, new projects implementation for business growth
- Heading multiple projects like data analytics - probable model, Customer behaviour economics, Data Enrichment from Credit Bureau
- Regular presentations with various teams on business update & forecast
- System automations to increase per employee productivity
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.