Roles/Responsibilities

- Relationship management and collaboration with business partners ensuring their needs are met.

- Deliver high quality, detailed business requirements, process design documentation, cost benefit analysis, and clear choice estimations

- Ensure the use of standard methods / processes to deliver projects that adhere to the Project Delivery Process standards.

- Continually seeks ways of improving work processes. Interfaces with all levels of management to identify, develop and implement initiatives to improve departmental efficiency, customer care and expense control.

- Contains a high level of expertise in multiple functional and technical areas.

- Build trusting relationships with internal customers by consistently eliciting requirements that meet and deliver upon their business needs

- Liaise between business and technology partners to ensure requirements are translated in a way well understood by technology, and ensure technology solutions are understood by and meet the needs of the business

- Facilitation of meetings, forming of project team, and guiding them through the project delivery process

- Ensure requirements coming from multiple areas are aligned and conflicts are resolved effectively.

- Deliver on assignments / projects using the appropriate technologies and tools including Group standards

Skills Required:

- Have an excellent knowledge project life cycle and methodologies

- Communication and interpersonal skills

- Strong facilitation and sound leadership skills

- Negotiation, influence, mediation and conflict management skills

- Ability to develop cohesive working relationships with business partners

- Excellent written & verbal communication skills, other languages an advantage

Academic Qualification: Undergraduate or postgraduate degree in Science, Business Administration or a related field. MBA preferred.

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