AVP - BFS Operations - ITES/BPO

Company - Leading ITES Giant in India (Largest BPO with 50000 Employee base Pan INDIA)

Job locaiton : Chennai

Role

- To head and lead the service Delivery of International Banking Process Like Whole sale Banking, Consumer Banking , Retail Banking Operations for Multinationa clients. Operations include Back Office and Voice Operations as well.

- Ensure seamless service delivery meeting the Clients SLAs and understanding customer's KPIs.

- Lead and manage a team of minimum 300+ in the Bandking domain,

- Support functions like Quality, Presales and Transitions

- End to end Customer / Stake holder Management.

Competencies/Skills:

- Should have handled large team sizes of Min 200+ in the BFS Domain from BPOs.

- Should be a thorough BFS Domain expert - retail / wholesale / consumer Banking operations.

- Transitions experience will be of an added advantage

- High end leadership qualities and Client facing expertise.

- Minimum 11+ Yrs in managing large teams in International Banking operations.

- BPO exp is mandatory

Interested candidates can sen CVs to hemalatha@gojobs.biz

Hemalatha M
Manager - ITES & Leadership Hiring
Golden Opportunities Pvt Ltd | www.GoldenOpportunities.biz
New no: 6, Old no: 43, V Block, 12th Street, Annanagar, Chennai – 600040.
Mobile No : +91 99401 82262 | Tel: +91 44 42869828(Direct)|
E mail: hemalatha@gojobs.biz Board: +91 44 43470000 | Fax: +91 44 43470001