AVP - Account Management - IT - IIM/MDI/ISB/FMS

Key job responsibilities:

Plays an important role to accomplish 5 year mission. You will be assigned existing client(s) and you will be responsible & accountable for achieving assigned growth targets on these account/s. To enable achieving this you will plan and execute team expansion aligned with growth. The responsibilities of an Account Manager are listed below.

1. Create and maintain a formal account plan and define strategy for revenue growth

2. Manage account budget

a. Track progress and prepare monthly and quarterly reports for review

b. Identify opportunities and engage appropriate capability - explore new purchasing groups for existing accounts

3. Communicate with clients and delivery teams to understand their needs and evangelize.

4. Build relationships with clients based on trust and respect

5. Collaborate with internal capabilities to facilitate client requirements

6. Act as a client advocate within org.

7. Coordinate and ensure SOW and MSA are current - ensure contract renewals are completed in time prior to expiry

8. Facilitate any billing and invoice payment issues between client/ Proactively flag any potential delays in invoicing and follow up with finance for any issues.

9. Monthly/quarterly platforms for client areas to ascertain area-based plans for client growth and governance dashboarding.

10. Schedule and coordinate governance sessions

11. Be single point of contact for client escalation

12. Coordinate voice of customer / NPS surveys and action plans

13. Manage opportunities in Salesforce for accurate revenue reporting, ensure completeness and accuracy of the opportunities

14. Communicate and update all key stakeholders on plan, progress and next steps

15. Managing BCP plan for the concerned client area

Skills and Experience :

- Bachelors required, MBA or equivalent preferred

- Minimum of 10 years experience in P&C Insurance Industry

- Experience and detailed knowledge of the P&C Insurance industry.

- Detailed, practical understanding of insurance operations

- In-depth knowledge of functional areas within diverse insurance organizations

- Prior experience in a similar role

- Strong insurance acumen.

- A confident presenter and self-starter.

- Strong written and verbal communication skills

- Ability to travel at least 50% of the time with occasional international trip